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Terms and conditions


Terms and Conditions for Telehealth Subscription Service

1. Acceptance of Terms

By accessing or using our telehealth subscription service, you agree to abide by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please refrain from using our service.

2. Definitions

  • "Service" refers to our telehealth subscription service.
  • "User" refers to individuals subscribing to or using our service.
  • "Provider" refers to licensed healthcare professionals providing telehealth consultations.
  • "Subscription" refers to the ongoing access to our service for a defined period.
  • "Billing Period" is the duration for which you are billed, typically monthly or annually.

3. Eligibility

You must be at least 18 years old to independently enroll for our service. By using our service, you represent and warrant that you meet this eligibility requirement.

4. Subscription Plans

  • Users may choose from various subscription plans, each with its features, costs, and billing periods.
  • Payment is due at the beginning of each billing period.

5. Payment and Billing

  • Users must provide accurate billing information and keep it updated.
  • Billing will occur automatically at the start of each billing period unless canceled.
  • We reserve the right to change subscription fees with prior notice.

6. Cancellation and Refunds

  • You may cancel your monthly subscription at any time.
  • Cancellation requests must be made before the next billing cycle to avoid charges for the upcoming period.
  • No refunds will be provided for partial billing periods.

7. Telehealth Consultations

  • Telehealth consultations are provided by licensed healthcare professionals.
  • Users are responsible for providing accurate medical information during consultations.
  • Consultations may not be suitable for all medical conditions; users should seek in-person care when necessary.

8. Privacy and Data Security

  • We respect your privacy and protect personal and medical information according to our Privacy Policy.
  • Users are responsible for securing their account credentials and should not share them with others.

9. User Responsibilities

  • Users are expected to conduct themselves respectfully and professionally during telehealth consultations.
  • Misuse of the service or inappropriate behavior may result in suspension or termination of the subscription.

10. Disclaimers

  • Telehealth is not a substitute for in-person medical care when required.
  • We do not guarantee the availability of specific healthcare providers.
  • We are not responsible for any outcomes resulting from telehealth consultations.

11. Changes to Terms and Service

  • We may update these terms at our discretion, with notice provided to users.
  • We reserve the right to modify or discontinue any aspect of the service without notice.

12. Termination

We reserve the right to terminate or suspend user accounts for violation of these terms or any other reason deemed necessary.

13. Contact Information

For questions or concerns about these terms or our service, please contact us at By accessing and using our telehealth subscription service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Your use of our website constitutes your agreement to be bound by the provisions of our Privacy Policy contained herein. This Privacy Policy pertains to the collection and use of information by Alt-Care Health from our website, and does not apply to information received by you from any other medium. Any changes to this policy will be updated in this location and you are to review this page for any changes that may take place.

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